Returns, Exchanges & Refunds

Returns for a Refund 30 days from date of purchase only

  • Mail all returns for a refund to APT Pro Gear, 40 Forest Grove Rd, Colonial Beach, VA 22443
  • INCLUDE in your return package your Order ID # or copy of your receipt
  • Indicate in the return exactly what you want refunded, be sure those products are returned
  • Refunds are processed once a week in batches and refunded to your original Credit Card or PayPal account
  • All refunds are for unused products (It is APT’s discretion on what unused is with your return)
  • If you have questions on your refund pleaseĀ send us a message on our Contact page.

Exchanges 30 days from date of purchase only

  • Mail all returns for an exchange to APT Pro Gear, 40 Forest Grove Rd, Colonial Beach, VA 22443
  • INCLUDE in your return package your Order ID # or copy of your receipt
  • Indicate in the return for an exchange exactly what you want to exchange and the size
  • If you have questions on your exchange please send us a message on our Contact page.
  • If we messed up your shipped order, we’ll pay the new shipping back to you
  • If you have to return a wrongly shipped product, we will pay the product shipping back to us and shipping back to you
  • If you ordered the wrong product, don’t like what you ordered or ordered the wrong size, we will only refund you the product price
  • NO restock fees with APT Pro Gear on returned product

Packages Returned to us by UPS or USPS

  • If your order is returned to us due to an Incomplete or Incorrect Shipping address, as submitted, you will be refunded for the order minus the shipping fee. You will receive an email to the email address you submitted with your order to inform you.
  • If your order is returned to us because you were not available to accept delivery, you will be refunded for the order minus the shipping fee. You will receive an email to the email address you submitted with your order to inform you.
  • FYI: It is a UPS Policy (not ours) that when shipping to an Apartment, you must be available to sign for the package